Managers. . The interface they see is similar to the one you see in the screenshots (the screenshots show the admin interface, and the managers have additional functions).
This algorithm has improved the quality of service: firstly, the manufacturer always sees that the dealer has contacted the customer, and secondly, the conversation recording is attached to the customer card. This will be useful both for improving the service (you can transfer requests to more responsible dealers) and for resolving disputes with customers.
Order tracking
One of the advantages of the Order Management System is the manufacturer's access to all orders from all dealers. In the general list, we receive brief information about orders. In the top menu, there bosnia and herzegovina consumer email list are tabs with order types by status in the system. Only the administrator can see the entire list, and each dealer has access only to his own orders and those available in his region, or only to his accepted orders:
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Customer monitoring
In the order card, the SUS collects detailed data about the client, the order and the process of its fulfillment. The administrator has access to all cards, and the dealer sees only the data of his customers:
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Below the main information there is a table with detailed order contents and information about the manager who is responsible for its execution. Below we show a map with the exact delivery address and geotag.
Each dealer can have an unlimited number of managers
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