We all know Siri and Alexa, the virtual assistants from Apple and Amazon that satisfy all our needs.
What's the weather like in Milan today? Turn on the radio? Open my email? And much more.
This type of "help" is starting to be enlisted in hotels, thanks to the list of dubai consumer email arrival of virtual assistants specifically designed for this environment .
IBM recently launched Watson Assistant, an AI-powered virtual assistant that creates an interactive and personalized experience for consumers.
This is open technology that can be used and adapted to the needs of individual customers : simply, the name used will no longer be Watson, for example, but whatever the hotel chooses.
5. Big Data
There has been a lot of talk about Big Data, but not all the opportunities it can offer to the travel sector have been shown yet.
However, many operators are already using it.