olicy considerations
Enterprise-wide policies to govern the use of VoIP are essential in implementing this type of system. This not only helps ensure that it is used in an approved manner but also assists admins in spotting the use of unauthorised ‘shadow’ systems such as peer-to-peer chat applications or soft phone applications. Use of these conflicts with the basic need we discussed above to keep voice and data traffic separate from each other.
This goes hand-in- malaysia telegram hand with network policies designed to ensure that VoIP and data are kept to their discrete parts of the infrastructure. It’s important to have a policy on protocol use too. SIP (Session Initiation Protocol) is rapidly becoming the norm for IP voice systems and effective monitoring system will be able to spot issues such as malformed SIP packets.
Of course, security isn’t only about curbing abuse, whether from inside or outside the company. It’s also key to ensuring regulatory compliance. This is a particular issue for businesses in tightly regulated sectors including financial services or healthcare, but with the arrival of GDPR it impacts almost all enterprises.
Having VoIP and data on the same network opens up the possibility of data theft relating to voice traffic. This can be a particular worry where compliance requires the recording of calls and their storage for a defined period of time.
Here again, monitoring and analysis of network and user activity is essential for keeping the VoIP system and its call data safe and secure.
Protecting information, whatever its source, has to be high on the agenda of any business today. This is true whether the material comes from voice or data and whether the threat comes from inside or outside the organisation. Essential to providing that protection is the ability to understand what is happening on the network and to segregate voice and data effectively.