Mission Possible. CoMagic + retailCRM

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VATS in the retailCRM interface is
Another integration is ready. CoMagic and retailCRM – integration of CRM, telephony and call tracking. The two services complemented each other and only got better.

From CoMagic to retailCRM, data from contextual advertising systems and call tracking statistics are transferred. Information about the client's visits, advertising campaigns, search queries and phone calls has been added to the client's contact information.

CoMagic and retailCRM have coped with the task of bahamas phone numbers automatically collecting data from visit to sale in one window. But, in addition to this, retailCRM has become available VATS functions - this is convenient for sales managers and their supervisors.

VATS in the retailCRM interface is
pop-up contact cards for incoming calls;
listening to conversation recordings;
outgoing calls from CRM by clicking on the contact number;
synchronization of employees registered in the CoMagic and retailCRM services;
redirection to the contact's personal manager from the CRM settings;
Managing employee availability status in the CRM interface.
Today, the integration works only if you have CoMagic PBX connected. Plans for the summer include integration of CoMagic, retailCRM and third-party telephony.