Communication channels without needing to codeintelligent routing matches callers to skilled agents for efficient problem-solvinganticipates . And delivers proactive answers to customer queries and questions provides insights into customer service performance . With live metrics and historical reporting connects directly with widely-used crms, helpdesk systems, and order . And payment platforms can quickly integrate with custom apis, so that you can offer more . Personalized responseslimitations lacks features for monitoring agent performance, ensuring quality standards, and optimizing workforce allocationdoes .
Not offer a mobile application for agents to access and manage vp purchasing officer email lists tickets on the gomay .handling large volumes of routine, transactional customer support inquiriespricingomnichannel (annual plans):growth: . $29 per user per monthbusiness: $69 per user per monthenterprise: available on requestvoice-only annual plansgrowth: . $25 per user per monthbusiness: $40 per user per monthenterprise: available on requestchat-only annual plansgrowth: . $15 per user per monthbusiness: $30 per user per monthenterprise: available on requestplivo cx ratings .
& reviews g2: 45/5 (700+ reviews)capterra: 43/5 (80+ reviews)2 baltobest for capturing customer behaviorbalto is . An ai-powered contact center that customer service managers can use to coach and train support . Agents access to real-time reporting and qa helps you capture data and correct course exactly . When needed key featuresallows instant manager intervention for every call that is trending negative delivers . Dynamic prompts to agents so that they can handle inbound queries effectively it provides a .