Tips for ensuring the flow of information

[nishat@264]

Information was shared very poorly, which meant it was much more difficult to function as an effective team towards customers, or even to feel like you were part of a team trying to move things forward together.

At Salesflare , we try our best to achieve the opposite. Here's some of the things we do to make this happen:

At the most basic level, we have stand-up meetings every morning. In the office, we used to do this live as soon as everyone had arrived. In a remote environment, we started typing it into Slack. We list what we did the day before and what we’ll do that day. This is good for a few reasons: 1. Everyone knows what everyone else is working on. 2. It gives you time to reflect on the previous day. 3. And you also have to consciously plan your day. Best practices!
To ensure we continue to sharpen the saw, learn uganda cell phone number list from our mistakes, and improve our processes (like everything else we discuss here), we hold biweekly team meetings on Friday afternoons. We list what went wrong in the last two weeks and what went well. For the negatives, we discuss solutions. For the positives, we extract lessons learned. Then, we present our metrics and what we worked on in the last two weeks.
On an individual level, we also take time each month to sharpen the saw. This means my co-founder and I take the time to have a one-on-one with each member of the team. I meet with the sales team, he meets with the product team. Every quarter, we rotate to mix things up and keep the culture open.
Discussions are publicly accessible as much as possible: in public Slack channels, in Google Docs, in Github issue discussions, ... We'll say more about this when we talk about communication platforms.
As I said before, we make sure everyone stays informed as much as possible by sharing announcements after meetings. This means that at the end of each meeting, we intentionally ask ourselves, “What should the rest of the team know about what we discussed here?” and the information that needs to be shared is shared, so it doesn’t accidentally get hidden.
It’s not just about meetings. We foster a culture of openness and transparency outside of meetings as well. Everyone is encouraged to speak up when things aren’t working. Everyone gets to move things forward and use their brains and speak their minds, not just my co-founder and I. A book I really enjoyed on this topic is “Radical Candor” by Kim Scott .