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They buy products when they cash their income checks. But offering core products and specials online can help increase store traffic. In an interview with , lecturer in management, school of retail management, city university of toronto, said that we face a critical moment when we must reimagine our approach to customer engagement and experience in order to remain competitive.

The way forward innovation and consumer engagement to russia telegram data enhance customer experience, we should focus on creating value-driven, personalized shopping journeys in-store and online. Investing in a strong e-commerce platform is critical as today’s consumers expect seamless integration between digital and physical channels. By enhancing digital tools like mobile apps and loyalty programs, and offering conveniences like same-day delivery or in-store pickup, you can increase your appeal to existing and new customers.

However, the future will be filled with many challenges. Historically, the company's lack of emphasis on e-commerce and poor in-store experiences may have hindered its growth, he said. Correcting this requires combining digital investments with an omnichannel strategy, leveraging data to tailor products, and building stronger connections with customers through community-driven initiatives and marketing campaigns. With the support of gordon brothers, there is an opportunity to innovate and create a more unique image in the retail sector.