Content Marketing Institute’s Best Practices for Creating Content

[whatsappseobd]

In a romantic relationship, for example, you don't give up at the first problem. On the contrary, it is because you like the person that you try to show the error and give them an opportunity to improve. The same happens with a company of which you are a promoter. A loyal customer, even if they have had a bad experience, will not let their admiration be shaken, unless this incident is very serious, unlike what would happen with a non-loyal and dissatisfied consumer, who would abandon the brand and become an immediate detractor.

Furthermore, the company will spend much more to win back this algeria whatsapp data lost customer. Since it is necessary to offer even positive experiences to compensate for an unresolved negative experience. In customer service, this statistic proves the rule /: on average, a person remembers negative experiences before recounting good experiences. A reduced churn rate indicates a high customer satisfaction rate.

Improves your level of competitiveness in the market By providing customers with incredible service, you have good tools to convince those who are unsure of the quality of your product and your prompt service. Improving your market share is certainly a way to surpass competitors, who are eagerly waiting for your mistake. Through a good customer experience, happy consumers demonstrate to the market that your brand is ready to serve customers appropriately.