Our lack of attention or resistance

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In the Tesla example, focusing on bringing Autopilot to market before it could do its job has led to a huge number of avoidable deaths. As individuals and professionals, we suffer from bad decisions that cost jobs, reduce our quality of life (global warming), and negatively impact the quality of our relationships.
to AI helping us make better decisions will likely lead to catastrophic consequences that could otherwise be avoided. So we should be paying much more attention to preventing such mistakes from happening, rather than potentially accelerating them, which is unfortunately the path we are on.

Breakthrough Technologies: How AI Can Improve Customer Service Efficiency
Sergey Sidorov, co-founder and technical director of MiXBS | 06/14/2024
In the era of global digitalization, the ability to provide highly effective customer service is becoming a key factor in the success of companies. It is no secret that it is becoming an integral part of the products and services offered by companies to their clients. And the effectiveness of customer service has long ceased to be assessed only by the ability to process a large volume of requests. The quality of business interaction with its clients has come to the fore. Over time, AI begins to offer solutions that previously seemed unattainable for all stages of forming a quality service.

The image, reputation and scalability of bulgaria mobile database any business depend on the harmonious coexistence of man and technology in the field of customer service. Companies operating in the customer service outsourcing industry have been watching with interest the rapid growth of artificial intelligence in this area in recent years and are actively implementing it in their software developments.

Based on my 20 years of experience as a Software Architect, as well as 5 years of experience as a co-founder and technical director of a customer service company, I will tell you which technologies are currently popular when working with AI in Russia, what are the obvious pros, cons, and possible dangers of using AI in customer service.

Frameworks and tools