Monitoring the Effectiveness of Changes: How to Know if a UX Audit Was Useful

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Calculate how much money you saved
For example, evaluate:

reducing the number of requests to technical support by comparing the number of requests before and after making changes.

Formula for calculation: Savings = (Reduction in the number of requests X Average cost per request).
training new users. Estimate how much the costs of training users on new functionality and interface have decreased.

Formula for calculation: Savings = (Reduction in training costs X Number of trained users).
Determine the level of reduction in operating expenses
We are talking about the extent to which algeria consumer email list we have been able to relieve managers of their workload thanks to the automation of processes and the implementation of solutions that can also reduce operating costs.

Calculate ROI
ROI (return on investment) is calculated using the formula:

ROI = ((Revenue - Costs) / Costs) * 100%

Useful material
Example of ROI calculation
A negative ROI does not necessarily mean project failure: at the initial stage it can be expected, especially in the case of long-term projects where the return on investment is planned for the long term.

It is important to monitor ROI metrics regularly and adjust your action plan as new data becomes available and conditions change.

It is also worth understanding that all recommendations are hypotheses, and it is always necessary to include opportunities for optimizing the strategy or for redistributing the budget for the implementation of other hypotheses.