We explain the issues that can be solved by implementing it

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Key features of a CRM system Key features of a CRM system The main functions of a CRM system are: Customer information management function Email and LINE delivery function Inquiry management function Survey feature Data collection and analysis functions Linkage with external systems Customer information management function The Customer Information Management feature allows you to record a wide range of data about your customers, including: Customer basic information (name, address, age, gender, contact information, etc.


Customers' areas of interest Purchase History Negotiation tunisia telegram database Contents Customer history Managing customer information and correctly determining "what is the current situation and what measures are needed?" will lead to appropriate follow-up. For example, you can proactively send materials and proposals to customers who showed a high level of interest in your company's services during business negotiations. Also, depending on the product, you can freely customize management information, so you can incorporate information such as email newsletter click rates and coupon usage history to suit your company's needs.


Email and LINE delivery function By utilizing the email and LINE distribution functions, you can send step emails based on user actions that you have defined, or send messages via LINE to users who meet certain conditions. The conditions for sending emails and LINE messages can be set in advance and sent automatically at any time you like, making it easy to follow up on customers according to their status. For example, you can implement measures such as "sending useful information such as how to use the product via step emails based on the first purchase date" or "sending special coupons via LINE to customers who have their birthdays.