STEP 6. Learn to work in conflict situations

[sumaiyakhatun29]

PHLEGMATIC – a lover of numbers and details. Calm and prudent, he does not tolerate haste and deadlines, deeply understands the topic of conversation and expects the same from the account manager. Details, numbers, deep analytics and responsibility will help to achieve his favor. Every conversation with a phlegmatic is an exam.

Don't forget that there are no pure psychotypes! But there is always a dominant one. Focus on it)))

I think we will discuss other approaches to segmenting clients into psychotypes, as well as the specifics of working with them, in the following material.

It is advisable for a business owner to know the psychotypes/PAEI of their account philippines rcs data managers to understand whether they will be able to work with a particular client or not, so that they can replace them in a timely manner. It is also important to give the client the opportunity to choose an account manager.

For example, let's briefly analyze the features of working with psychotypes according to Hippocrates:

CHOLERIC is a persistent, sometimes overly direct and even rude character. He knows and can do everything. Of course, everyone is to blame for him. When working with this character, it is important not to “bend” under his pressure. He shows a sick passion to “crush” his opponent completely. If the account manager withstands the pressure and deserves respect, in the future he will be the most loyal client.


What to do if you're stuck? The basic algorithm for communicating in tense situations looks like this:

Listen to the complaint/report the problem.
Agree that there is a problem and express sympathy.
Look for facts behind emotions (what the irritated customer wants on an emotional and rational level).
Ask the client to express their solution.