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To implement this measure, it is important to design the customer's purchasing behavior as a series of scenarios and consider "in what state and what approach should be taken?" In this article, we will explain the importance of considering customer approach scenarios, specific design steps, and key points for success. Useful for creating scenarios! Synergy! Scenario function use cases Useful for creating scenarios! Synergy! Scenario function use cases If you want to achieve results with email marketing or are interested in scenario emails, please download it.


Download PDF <Table of Contents> CRM design is about senegal telegram database building "scenarios for approaching customers" The importance of using a CRM system to design scenarios 7 steps to design scenarios using a CRM system 1. Deepen your understanding of your products and services 2. Identify the "challenges facing your company" that you want to solve through scenario design 3. Decide on the target you want to approach 4. Decide the timing of your approach 5. Decide the message you want to convey to customers at each moment 6.


Decide on a channel and implement an approach 7. Improve your measures by implementing the PDCA cycle Key points for successful CRM scenario design Collect customer information from a wide range of angles to clarify the "basis of design" Design scenarios with differentiation in mind Decide on a priority Set clear numerical goals and be able to measure results Scenario design is important, but the hurdle of doing it on your own is high It is ideal to use a CRM system that can even provide "operational support for scenario design"! A case where scenario design was successful with the support of "Synergy!" Use a CRM system to design scenarios and take the appropriate approach to customers! CRM design is about building "scenarios for approaching customers" CRM design is about building "scenarios for approaching customers" CRM is a method for increasing customer satisfaction and building good relationships between companies and their customers.