By using a CRM system to understand needs from a wide range of information, both past and present, and taking measures in line with their requests, you can build long-term relationships of trust with customers, ultimately leading to an increase in LTV . The following are examples of measures that utilize a CRM system to turn existing customers into fans. By using Step LINE, messages can be sent in stages, such as "Thank you for your first purchase → Asking about usage → Information on how to use the product at a discount → Introducing recommended products," gradually building a desire to make repeat purchases.
In order to give a sense of value to customers who lithuania telegram database purchase a certain number of products, we will implement "special offers" through must-buy campaigns. Based on the purchase history of the EC site, "recommended products tailored to the customer's needs" are suggested in the physical store Send out special coupons during your birthday month Conduct surveys of people who fall into the category of "good customers" as defined by the company, and improve services more effectively Identify valuable customers and inform them of exclusive events, seminars, and campaigns Please see the following article for information on the key success factors for initiatives that utilize CRM systems.
How should you proceed with CRM initiatives? We'll explain the specific measures we recommend and the key points to success with examples! How should you proceed with CRM initiatives? We'll explain the specific measures we recommend and the key points to success with examples! The purpose of MA: Acquire, nurture, and select potential customers and hand them over to sales staff MA is a system that is primarily used to acquire and nurture potential customers and then hand them over to sales representatives.