Managers may appear “mechanical,” which reduces customer trust and engagement.
Lack of flexibility in dialogue, which sometimes hinders effective work with objections.
4. Sales training and coaching
Continuous learning is the key to success for any sales department. Companies organize trainings and coaching to improve the skills of their managers: communication, analytical and negotiation.
Advantages :
Comprehensive development of “soft” skills and speech strategies.
Opportunity to discuss real cases and analyze complex situations.
Flaws :
Significant time and financial costs.
The effectiveness of training depends on the jamaica mobile database qualifications of the trainer and the motivation of the employees.
The knowledge gained does not always lead to improved call conversion and long-term results.
5. Basic analytical tools for identifying correlations
Companies can use simple data analytics tools to identify relationships between successful calls and their characteristics, such as call time, conversation length, and scripts used.
Advantages :
The ability to identify common patterns and regularities.
Relatively low financial costs for implementation.
Flaws :
Scripts are not always universal and suitable for different types of clients
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