Subsequently, the department employees

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Certification Only operators who have successfully passed internal and external certifications start working on the line. But the work of the training department does not end there. also provide additional training to already released operators, and “keep their finger on the pulse”. For staff development, each operator undergoes the following trainings on a planned basis, at least twice a month: customer focus stress management business communication.

ethics working with conflicting clients canada mobile number handling complaints consequences of operator errors For Infotell managers, it is fundamentally important that the operators in the call center maintain the bar with every call! Karina Kosheleva Head of the Infotell Training Department Have questions? Write to us your name Your phone your message I agree to the termsUser Agreement I agree to receive promotional offers Send , St.Petersburg, Italianskaya st., no. , lit. E Single number for Russia: ---- About the company Vacancies Infotell Blog News Stock Success Stories FAQ Contacts Industry solutions Inbound Sales Inbound Telemarketing Organization and maintenance of the hotline



Processing customer orders Dispatch service outsourcing Virtual office or secretary Backup call center Processing requests in chat/messengers Online store maintenance Free number - Outbound Telemarketing Cold calling New Client Search Services Marketing research Automatic customer notification Working with accounts receivable Conducting telephone surveys and questionnaires Invitation to events and exhibitions Business solutions Loyalty identification (NPS analysis) Infotell Chat Competitor Analysis © Infotell All rights reserved.