I am so intimate with my clients (not all of them, of course) that sometimes I wonder what I have that is so special. But then I answer myself, or rather, I read the feedback they leave me and I understand that the whole journey I have undertaken up to now, in the end, is not so bad.
The importance of customer feedback
I periodically talk to my clients. Even a simple phone call to know benin whatsapp number database how it goes, how things are going, their things, which automatically become mine too. This over time has allowed me, and still allows me, to not find myself disoriented with a client, where perhaps I thought everything was going well, but in reality it was exactly the opposite.
Or, he simply had different expectations than what I was able to offer him.
Receiving feedback from the customer is FUNDAMENTAL because it is the compass that makes you understand where you are going and above all if the wind in your sails is really correct or if you need to have more of it.
As Beau Toskich also says in a video, if the customer abandons you, saying that he prefers to go to the competition, do not be offended. Instead, offer him a lunch and ask him specifically why he chose them over you.