Points to consider when choosing

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[Examples of customer (individual consumer) requests from the perspective of EC businesses] I want gift wrapping I want a message card included I want it to be delivered at a certain time Responding to detailed requests like those above will increase customer satisfaction, which will lead to repeat business for logistics companies, such as encouraging shippers to use your service again in future, and for e-commerce companies, encouraging customers to shop on your website every time. Provide follow-up services to improve the quality of delivery operations Above we explained how to "meet the detailed requests of customers.


" In addition, after-sales support is also important algeria telegram database to improve the quality of future delivery operations. As a specific after-sales follow-up measure, it would be effective to "get feedback on the quality of delivery" as follows. Is the quantity of goods delivered from your company what you expected? Was there any damage to your luggage? Was there anything wrong with the contents? Was the wrapping what you wanted? Were there any deliveries missed within the area? Were there any mistakes in the large-scale deliveries made during the campaign period? If you can understand problems and requests through after-sales support and improve the "quality of delivery" each time, customer satisfaction will increase and they will continue to use your service.


From a customer's perspective, a business that is enthusiastic about improving its delivery operations will be more attractive. In business, especially in the logistics industry, the question of "how to increase the repeat customer rate" is important. As the 1:5 rule states that "the cost of acquiring a new customer is five times the cost of maintaining an existing customer," increasing the number of customers who voluntarily continue using your service will increase your sales while reducing your company's burden.