What tools from the Carrot quest ecosystem are used by clients in 2024

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The trend towards AI, using the example of a message from an AI bot in a chat with a client
Example of message from AI-bot Carrot quest
What tasks does the AI ​​bot from Carrot quest solve:

Unloads support. The AI ​​bot replaces the first line of support and solves all typical questions that are in the knowledge base.
Responds outside working hours. AI bot works 24/7 at the same speed. Formulates an answer in a minute.
Saves the budget for new employees. An AI bot costs 30% less than the salary of a first-line support operator.
Use our article on AI services for customer service to learn more about the functionality of an AI bot and choose the right service.

Read our article on AI tools for marketers to learn more about popular solutions.

The rise of ecosystem products and omnichannel
Another trend of 2024 that is only gaining popularity is a centralized approach to communication. Companies are trying to make it so that the user does not even notice that he is moving from one channel of communication with the manager to another. This simplifies the marketer's work and improves the customer experience.

To achieve seamless communication, companies use ecosystem uk email list services. They help to unite all channels of communication with the client into a common network, saving all user data, their purchase history and what stage of the funnel they are at. The more functionality the solution covers, the better.


chatbots on the website and in messengers,
telegram bots ,
chat on the site ,
pop-ups ,
email newsletters ,
collecting data about website visitors .
Messenger Marketing
Companies are now actively transferring scenarios that were previously implemented in trigger email newsletters to chatbots:

when conducting webinars, to remind about the event;
to increase profitability and motivation to purchase the product after the webinar;
for sending lead magnets: books, free access, mini-courses, advent calendars;
to sign up for the waiting list before the start of sales;
to qualify and send a personal offer;
for onboarding new users.
We found out which messenger is more popular in 2024 - read the article " Popularity of messengers : top channels in 2024 and what awaits them."