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Tasks and projects
New reports will appear here, with the help of which it will be possible to manage the efficiency and workload of the employee. It will be possible to see where the employee receives the most tasks from, from which department or specific person, their speed of completing tasks.

Streams have also been upgraded. Now, norway telegram number database when adding a task to a Stream, several scenarios will appear for who will work with it:
the team will receive a notification, and the available employee will be able to take it on independently;
the manager will manually select the person in charge;
the task will be automatically assigned to the next performer in the queue.

CoPilot will also intervene in the Flow if it turns red, i.e. if the efficiency drops. It will analyze what influenced this and give recommendations.

Sales Scripts and Speech Analytics with AI
Already now, with the help of a neural network, you can decipher and summarize calls, fill in fields and make a short summary of the most important things. With the update, CoPilot will also begin to analyze the conversation with the client, showing how much the scripts were followed (they can be written independently or customized by one of the prepared ones).

The script will be visible to the manager right during the call, which is a good hint for both beginners and experienced employees. Everyone can forget something, we are not robots! At the end of the conversation, the neural network will calculate the percentage of the conversation's compliance with the script.