Stay up to date on legislative changes

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fomayof928@mowline
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Joined: Sun Dec 22, 2024 4:02 am

Stay up to date on legislative changes

Post by fomayof928@mowline »

By using tools like Sprout Social’s Saved Replies, you can respond to customers quickly with pre-written responses and redirect conversations to secure channels. You can also use Sprout’s chatbot builder to automatically reroute social users to email addresses or other secure channels for healthcare-related conversations.

Screenshot of chatbot configuration in Sprout Social france b2b leads social media management platform. In the screenshot, you can see the bot builder, where you can enter instructions for your bot when you receive a message from a social user who messages your brand.
With Sprout's smart inbox, you can use tagging and filtering to flag messages that contain PHI and build workflows to delete them.

Screenshot of Sprout Social’s smart inbox tool, which displays messages from multiple social platforms in one feed.
Establish a patient approval process
In some cases, patients (or their families) may be interested in sharing their stories with viewers, like this adorable Halloween TikTok from the Cleveland Clinic Neonatal Intensive Care Unit.



Develop a streamlined and clearly documented process for obtaining written consent and HIPAA authorization for disclosure of patient PHI before sharing these stories, photos, and/or videos.

Stay regularly informed of legislative changes at the federal and state levels. Regularly check resources such as the U.S. Department of Health and Human Services (HHS) website. You can also follow HHS and the National Law Review on social media for real-time updates, including case rulings regarding HIPAA data breaches.

National Law Review Post on X (formerly Twitter). The post reads: HHS-OCR explains how HIPAA Security Rule requirements prevent cyberattacks. This post contains a link to the National Law Review website page.
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