Voice assistants can help, including with advice

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We would like to separately mention voice robots, which are now beginning to replace call centers. A study by Kvint showed that the use of voice robots can reduce the cost of maintaining a call center by 2-3 times. It is only necessary to constantly analyze the scenarios of dialogues with clients and adapt them for the work of artificial intelligence.

Of course, at the moment robots are not able to morocco telegram database completely replace traditional call centers, but they are already helping in some areas:

Telemarketing and cross-selling. Robots can call customers at regular intervals and offer the products and services that you include in the script.
Consulting on common questions. Anyone who has called the technical support of large companies knows that before contacting a specialist, the client will be offered several topics in which answers to many questions can be obtained by communicating with the answering machine by pressing certain buttons on the phone. And only if the voice assistant fails to give a satisfactory answer to the client, the call will be transferred to a specialist.
Marketing surveys. A robot can easily handle conducting a survey and assessing the quality of services.
Payment for the implementation of voice assistants is usually made for the integration and, subsequently, for a package of minutes of completed dialogues.

Conclusion
The 2020 lockdown has led to the rapid development of the already steadily growing e-commerce market. E-commerce is developing steadily and will overtake offline sales in the future. All market players are actively competing for customers, improving consumer comfort conditions year after year, which increases customer demands and expectations. The search for the best solution to please the customer gives rise to new trends.