Offer proactive e-commerce customer support

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Improve your customer service experience with Mobile Service Cloud
The retail landscape is constantly evolving. This increase in online shopping has made eCommerce customer service a top priority for online businesses.

PwC research found that 73% of all people namibia telegram number database rate customer experience as an important factor in their purchasing decisions, so poor customer service can really hurt eCommerce brands.

We will now look at seven ways to improve the e-commerce customer experience by optimizing the service experience and the way customers can contact you.

I. Investing in customer relationships
Customer relationships are the foundation of your e-commerce business. By prioritizing customer relationships, you can improve retention and increase brand loyalty.

Now more than ever, customer service is a critical part of the customer experience. It's estimated that attracting new customers costs five times more than retaining existing ones, so your brand's relationship with customers has a real impact on your company's bottom line. Being able to solve a customer's problem and retain their business in the future saves time and money, while preserving your brand's reputation.