Chances are, they won't even contact you

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Of course, there are many things they don't know, and you need to be prepared to answer any questions they may have. Open and provide communication channels that make it easy for potential guests to ask any questions. Whether through i. Whatsapp ii. Social media iii. Email iv. Telephone call Ideally, you should take the time to answer potential guests' questions as quickly as possible. Reassure them that they can contact you at any time if they need any assistance.


If everything is fine, why would guests bother you? Right? (3) Customer service bc data vietnam Customer service begins the first time a potential guest sees a homestay advertisement and it shouldn't stop there. The first time a potential customer sees a homestay advertisement, there are definitely many things they will ask. Among them are: i. Is there wifi? ii. Are there chairs and tables provided for work? iii. What type of beds are provided? iv.


Is there an extra mattress? Customer service doesn't stop at answering questions and inquiries from potential guests. Customer service should collect all frequently asked questions and use those questions to update advertisements, listings , and descriptions related to the homestay, so that guests don't have to keep asking the same questions. If the homestay information is clear enough, they (prospective guests) don't have to keep asking the same, trivial questions. At the same time, you can also attract the attention of the category of guests who don't like to ask questions of the homestay owner before making a booking.