If you need to apologize, just apologize

[mstakh.i.mo.mi]

Read it over and over again, until you really understand what the guest is trying to convey. Get someone else to help you read the review, and ask them to explain what they understood from the negative review. Only when you truly understand, and the other party reading the review truly understands what the guest actually wrote, should you take the initiative to reply or respond to the negative review left. In this situation, it requires a good response from the host.


Sometimes the person who takes the initiative to apologize isn't really at fault, but bc data china they just don't want to prolong the story. People who apologize even though they're not at fault also show maturity. But in this situation, it's important to phrase your words well. Apologize not because it was your fault, but because the guest had to go through a bad experience when staying at your place .


Next, give an explanation (or reason) why such a thing could happen. If your explanation makes sense, others will surely be able to understand why it happened that way. The other guests aren't stupid either. If the explanation you give makes sense, they will certainly accept it. There are indeed reviews or feedback that clearly show that the guest is someone who lacks common sense but wants everyone to follow his lead. Problems like this usually stem from misunderstandings and miscommunication.