How to Add LiveChat to Your WooCommerce Store (and Increase Sales)

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Adding live chat to your WooCommerce store can help you improve interaction with your customers and increase sales. Customers appreciate quick answers to their questions, and live chat makes this possible.

Studies show that live chat has the highest satisfaction rate of any customer service channel at 73%, compared to 61% for email and 44% for phone. This aligns with our experience when we introduced live chat to the OptinMonster website.

By answering questions quickly, you can take the necessary steps to convert your visitors into loyal customers.

In this guide, we will walk you through the steps to easily add live chat to your WordPress website and WooCommerce store using LiveChat.

How to add LiveChat to your eCommerce store
Why Add LiveChat to Your WooCommerce Store
Live chat helps you connect with your website visitors in list of kenya cell phone number real time and is proven to increase satisfaction.

With the right help desk support , customers receive immediate assistance when they encounter problems or have questions.

However, the most important reason to add live chat to your eCommerce website is the huge increase in conversion rates it can achieve.

When we introduced live chat to the OptinMonster website , we saw a massive increase in overall conversions. A person chatting with us is 11 times more likely to convert than the average website visitor.

You might be thinking: Isn't live chat too expensive? Don't you need trained support and sales staff to run live chat successfully?Yes, this is actually the biggest challenge with live chat, but we have solved the problem.