Welcome-bot in the constructor Carrot quest

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Setting up creativity
Creativity settings: the bot can answer strictly according to the data from the knowledge base or can interpret the information if it does not find the right answer
Together with the Carrot quest team, we modified the bot so that it would not use the word "problem" in its answers. We wanted the bot to answer more positively.

Bot rules of conduct
Bot behavior rules: the setting will help to set certain rules of bot behavior in the dialogue
Tested the AI ​​bot on one branch of the welcome bot
To test the AI ​​bot in action, we added it to one of the welcome bot branches. We chose the question about payment and closing documents, because this section in the knowledge base was described in the most detail.

Welcome-bot in the Carrot quest constructor: AI-bot answers questions about payment
We didn't know how our users would react to communication with an AI bot, because they were used to live communication with operators. But we decided to be honest with our clients and immediately warned them that an AI bot would answer them.

This is how users see the welcome bot on the BotHelp website. We tell users right away that an AI bot will answer
This is how users see the welcome bot on the BotHelp website. We tell users right away that an AI bot will answer
AI bot test results. We did not receive any negative feedback from users. On the contrary, customers were happy that they could receive answers around the clock, without having to wait for operators to start working. They reacted calmly to incorrect bot answers, because the bot immediately offered to call an operator if it did not find the necessary information.

We were satisfied with the AI ​​bot's responses to one branch of the welcome bot, so we decided to make it the first line support operator and transfer all questions from the chat to it.

Want to automate the first line of support and save on hiring new employees?
Connect the AI ​​bot from Carrot quest. It will independently resolve up to 40% of chat requests so that operators can focus on complex issues.

More about the AI ​​bot
Transferred all questions from the chat to the AI ​​bot
All questions from the chat are first answered by the AI ​​bot, and if it does list of albania phone number not find the necessary information, it calls the operator.

AI bot responds in chat on BotHelp website
AI bot responds in chat on BotHelp website
AI bot calls operator in chat
The AI ​​bot couldn't find the exact answer in the knowledge base, so it suggested calling the operator
We use a generative model of artificial intelligence, it understands free formulations. Therefore, the user can write a question as it is convenient for him, the AI ​​bot will understand it and find the answer in the knowledge base.

There is an intentional model - it works according to given patterns. This means that for each answer of the intentional model, possible variants of the question from users must be written down. If the question is not formulated as it is written down, the model will not understand it.

Polina Pospelova
Polina Pospelova
product manager Carrot quest
The bot independently solves about 40% of questions from the chat:

AI bot solves 40% of questions from chat
Answer statistics: AI bot solves 40% of questions from chat
The user satisfaction level did not decrease after the implementation of the AI ​​bot. The average rating for the quality of the support department is 4.8, in June 2024 the AI ​​bot received a rating of 4.83.