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How to neutralize manipulation to make communication with clients more effective Columns March 27, 2024 Ekaterina Evdokimova Ekaterina Evdokimova Head of Small and Medium Business Development, Goods vertical, Avito Inexperienced sellers, both individuals and corporate representatives, may have a hard time dealing with iceland telegram database customer manipulation. Sometimes manipulation can be neutralized by bringing the deal to a successful conclusion, and sometimes it is easier and more effective to stop contacting the person right here and now.

First, you need to learn to at least recognize it - and then figure out whether something can be done about it. In this article, Ekaterina Evdokimova, head of small and medium business development in the "Goods" vertical at Avito, will talk about the basic principles of the psychology of communication with clients and how to use them to your advantage.

Subscribe to RB.RU in Telegram Content: Why manipulation is used How manipulation works Identify and neutralize: techniques for combating manipulation Manipulation Markers Checklist Resume Why manipulation is used Every person has a specific goal during any interaction that they pursue. It can be achieved both directly - by asking, ordering - and indirectly.