What did you do to retain customers?

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Among the actions implemented in the respondent companies in order to retain the maximum number of their clients, the following were noted:


development of an anti-crisis tariff or package of proposals – 19%;
provision of a number of services free of charge – 18%;
fixing the cost of services in somalia company email list national currency – 8%;
did not take any measures – 32%.
Conclusions
The current crisis has undoubtedly had a significant impact on the Internet marketing sphere. However, it cannot be called critical. For marketers, the reduction of budgets for promotion is, to some extent, offset by the need for businesses to still operate online, because they currently have no other promotion channels.

That is why some respondents reported an increase in sales and a small influx of new clients. However, in general, things are not going well for entrepreneurs, so everyone who provides online promotion services needs to adapt to the new conditions as much as possible. It is necessary to take all possible measures to retain current clients in order to stay afloat, quickly return to pre-crisis indicators and continue their development.