Does this one person have a fixed office location?
Does it work between all kinds of large flat screens or do you also work on the go with apps on the iPad?
“Normally this lady works in the contact center at the office and outside office hours she responds from an iPad if necessary. Organizationally she falls under a cooperating supervisor in the contact center and there are four others as a backup. We have also included the permanent reception of spokespersons, PR and corporate communication in the process.”
And how they are linked to existing customer mechanisms?
“Webcare picks up the first signal. If it is about reputation, we consult saudi arabia mobile phone number list with spokespersons. With every other question, we answer it ourselves or otherwise we involve the right department for an answer – by walking over, calling or emailing. In this, webcare remains the party that communicates directly with the customer in the open domain. In short: a decision tree, in which the webcareer as case owner controls the process.