In this post, we will discuss how to use Google My Business from the social media module.
Google My Business or GMB is a tool that helps businesses manage their online presence across Google platforms, including Search and Maps.
Through the Vtiger CRM social module, you can log in to your whatsapp number list GMB account to create and publish content, manage reviews, and answer user questions.
Additionally, you can set up multiple GMB social media accounts depending on the location of your business. For example, Vtiger CRM can have two GMB accounts because the company is located in two different regions.
Let's take a look at some of the benefits of using Vtiger Social with multi-channel support.
It's a one-stop destination for all your social media messages, interactions, and updates.
You can publish content on different social platforms at the same time.
You don't need to use a separate tool to create and schedule social media content.
This saves time as you can manage your tasks and other CRM records along with social media platforms.
Now we're ready to dive into the features of Vitger Social!
Content creation and publication
Social GMB 1
Select accounts to post to and enter content.
You can also upload photos to your posts (GMB does not support videos).
Choose a Call to Action (CTA) to encourage users to take action after reading your message.
As you create content, you can see a preview of it on the right.
If you don't want to publish right away, you can even schedule posts for a desired date and time.
Managing Google Reviews
Users can find your business on Google. If they interact with your business, they can also leave reviews or questions. You can view these reviews in the Social module and respond to them immediately.
Social GMB 2
Answering questions
Users may have questions about your business or the products you sell. When they post these questions on Google, you can view them on social media and answer them. Your answers to these questions appear on Google when users search for information about your business.