Our speech analytics service has become smarter. We customize it for your business and teach it specialized vocabulary from different industries. Now you can monitor your customer phone calls even more effectively to identify errors, problems, and growth points. Even if these conversations are full of words that not every living person will understand without a special education.
What is the essence of the update?
When setting up a recognition rule, you can select a dictionary of specific vocabulary.
For clients with several business topics, it will be possible telegram brazil amateur to select dictionaries for a separate website, advertising campaigns, a virtual number, a group of employees (suitable for advertising agencies that have several websites with different topics).
Three industry dictionaries have been added to improve the quality of recognition (real estate, automotive, medicine) - we have enriched the transcript with specific words that are encountered during a call center or sales department conversation (including colloquial ones).
Specifically by industry:
for real estate: added names of residential complexes, metro stations, locations, cities, rivers, etc.;
for the automotive industry: names of cars, dealerships, auto parts, etc.;
for medicine: names of diseases, medical services, etc.
Speech Analytics Release
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ashammi228
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