Our client contacted us to automate their work: reduce call center costs and increase their efficiency. Finding a solution We proposed to transfer most of the tasks that employees perform manually to a voice robot. This helps solve several problems at once: reduce staff costs, since servicing a voice robot is much more cost-effective; speed up work with calls: the robot can support hundreds of conversations simultaneously and quickly call a large customer base.
Potential clients of microfinance organizations are not always well-disposed. Most often, they perceive incoming calls extremely negatively, even if it is not a reminder of debt, but an offer of services. This increases the psychological burden on the call center manager, since he must always be polite and friendly, no matter how the conversation goes.
And maintain an attentive and friendly attitude towards bosnia and herzegovina cell phone number list interlocutors throughout the day,
The voice robot has no problem with this. It always talks to the client according to the script, without deviating from polite and thoughtful formulations. It does not get angry or tired after any number of unsuccessful dialogues, and instead tries again and again. The scripts the robot uses are flexible. It adapts to the keywords the client says and changes the answers and line of conversation depending on this.