This may mean that IVR systems will soon become even more accessible, meaning that even more companies will be able to appreciate the benefits they bring.
The problem of missed calls is most acute in industries where the cost benin cell phone number list of attracting a lead is high. For example, in the real estate segment, the cost of one request can be tens of thousands of rubles. At the same time, among developers, the situation with lost calls is such that, according to various studies, they can make up to 30% of the total volume of requests! We will tell you how the introduction of the Robot Controller helped a developer company reduce the share of lost calls by half without increasing the call center staff.
company that lost up to 25% of calls on average. An internal analysis of the situation showed that the most common reason was the banal inattention of operators - specialists were distracted by other calls and forgot to call back. Also, such factors as calling back at the wrong time and a small number of attempts to contact a missed lead played a negative role.