When it comes to the future of retail, grocery apps cannot be overlooked. 41% of respondents use at least one smartphone app to help them choose products in grocery stores.
Understanding how to provide a pleasant shopping experience for customers who use apps vietnam telegram data requires considering their needs. According to our survey, 37% cite the ability to read a full list of a product's ingredients as the most useful aspect of a retail app, while 22% find product reviews from other customers particularly useful.
Tip for SMEs : hire software developers to develop their own grocery app. For those who want to create their own virtual space for customers to interact with their store, developing an app using low-code or no-code platforms could be an option.
Data protection concerns about new retail technologies
When it comes to newly introduced retail technologies, some consumers are concerned about data privacy. However, the level of concern about data and cybersecurity varies depending on the trend.
Almost one in two (49%) said they were worried about being hacked while shopping without a checkout. However, only 40% were concerned that their data could be hacked when using text-to-shopping technologies. Another 41% of respondents said that fraud or phishing was one of their main concerns when using text-to-shop.adoption of cybersecurity best practices .