Contrary to popular perception, around 80% of companies prefer to develop talent internally rather than hire externally or bring in temporary workers, according to Mercer’s Talent Assessment Practices Report. Nearly three-quarters of companies (73%) plan to automate processes and reduce human intervention.
This means that organizations are interested in reducing administrative tasks by automating them and focusing on improving the skills profile of their internal staff.
Client spending has dropped significantly, putting additional pressure on profit margins. Additionally, clients are now leaning more towards fixed-bid projects where changes in project scope, manual errors, and lack of real-time visibility and oversight can impact the bottom line. As a result, companies are exploring ways to digitize their processes and workflows and gain real-time visibility to better manage their projects. The focus is firmly on optimizing people and processes to increase efficiency and productivity.
These challenges demonstrate why technology adoption and digital honduras whatsapp number database transformation have become key organizational priorities for senior management. Digital transformation helps business productivity, which is directly linked to increased profitability.
Here's how:
How digital transformation can address pain points and drive greater productivity
freepik
Image source
One of the key benefits of digital transformation lies in improved customer engagement and management . HubSpot’s annual State of Service Report 2022 reveals that 93% of customer service teams believe customers have much higher expectations of their brands than ever before. This means organizations must offer customers personalized, multi-channel services and constantly innovate to capture their ever-decreasing attention spans.
Doing so while managing resources and serving clients remotely or in a hybrid setup is especially challenging. This is where digital transformation initiatives, such as incorporating an AI-powered professional services automation tool, can significantly improve an organization’s resource management capabilities.