NPS or CSI: How to Assess Customer Satisfaction and Loyalty

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NPS or CSI: How to Assess Customer Satisfaction and Loyalty
Artem Elisov
Artem Elisov, Commercial Director
November 26, 2024
Content
What is NPS and why measure it
What is CSI?
Similarities and Differences between NPS and CSI
Feedback is a source of valuable data
Understanding the customer and their satisfaction is dominican republic consumer email list critical to the operation of any company.

There are various tools for assessing customer loyalty, among which the most popular are NPS and CSI .

Artem Elisov, Commercial Director of Kompleto , explained what NPS and CSI are, what their similarities and differences are, and how and when to use them to get the maximum benefit.