When improving customer service and the quality of services in physical stores

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It often involves organizing data on members who have purchased products based on their past purchasing history. Sales Analysis A method to understand your company's sales trends. By analyzing monthly sales amounts and the number of purchasers, you can understand when products are likely to sell well (or not). By understanding the timing, you can find issues and solutions for each timing, such as "seasons" or "starting a new life." For more information on the three analysis methods above, please see the following articles: [With concrete examples] What is CRM analysis? A thorough explanation from importance to methods [With concrete examples] What is CRM analysis? A thorough explanation from importance to methods 4.


Decide the timing of your approach Once you have decided saudi arabia telegram database on your target, you need to decide when you will approach them. When designing a scenario, the timing of this approach is important. Even if the approach is of high quality, if it is carried out at a time when the customer does not feel it is necessary, the desired response will not be obtained. Also, if the approach is made too frequently, the customer will feel annoyed and will drop out.


For example, if you are a BtoC business, it would be ideal to schedule your approach to customers at the following times: Immediately after purchasing the product Immediately after registering on the official LINE Coupon expires 1 week ago A few days after purchase Time to use up the product Of course, the above is not an absolute answer, so you will need to experiment to determine the best timing to approach your target. 5. Decide the message you want to convey to customers at each moment Once you've decided the timing of your approaches, decide what message you want to convey to your customers for each one.