Speech Analytics Technologies in 2024-2025

[jakariabd@]

Speech analytics technologies are solutions that analyze calls and conversations in companies to extract useful information. In recent years, it has become a vital tool for businesses, especially for fast-growing companies. Changing customer expectations, increasing competition, and the need to effectively manage resources require companies to use advanced technologies to optimize processes. In this context, speech analytics comes to the fore.
Why do we need speech analytics?
Modern speech analytics technologies allow identifying key points from calls: objection handling, quality of managers’ work, customer satisfaction. The main goal is to optimize the process of communication with customers and improve business processes.

Examples of Handling Objections for More B2B Sales
Speech analytics helps:

Automatically evaluate the performance of brazil mobile database managers based on key parameters.
Identify dissatisfied customers and promptly respond to their problems.
Analyze objection handling and suggest ways to improve it.
Determine which negotiation scripts and scenarios work best .
This data enables management decisions to be made that lead to reduced costs and improved service quality.

Speech analytics technologies
There are different approaches to speech analytics that are used depending on the company's objectives: