“But, Jason! In a virtual video call, they can’t usually see your notebook, so it just looks like you keep looking down at something.”
Ah, yes. Thank you for bringing that up. To pull this off effectively during virtual environments, you need to manage their experience actively.
Frequently look up at the camera and bring your cayman islands telegram data pen into view.
Use audible queues while you’re writing, such as an occasional “I see” or “Mmm Hmm” or “Got it.”
Use visible queues such as affirmative head nods and direct eye contact.
Ask them to repeat something you know is important to them to “ensure you noted it properly.”
When asking probing or clarifying questions, read back your relevant note first. “Ok, Paul. I’ve noted here that you’d like to get new salespeople productive six months faster than you are currently. Can you tell me more about your current on-boarding program?”
One final thought for any of you that typically don’t take notes…
Whether it be because you pride yourself for having an amazing memory, or record your virtual meetings so that you can play them back later, the answer is the same.
Personally, I think that I have a great memory, and I also record virtual meetings for playback — but I still take prolific notes.
Why? Because people like to feel important. The most insatiable human need is the need to feel important. Why not make someone feel that way?
Why not get some great notes that will enhance your familiarity with the client’s needs and increase your win probability?
I assure you that if you make this change, you will have a positive impact on the effectiveness of your meetings.Insider Intelligence
The real secret to becoming indispensable becoming a person your customers can’t live without is insider intelligence.
Some useful tactics for this are:
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