Specialized software that is either combined with the systems

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Company data, advanced analytics, distribution, delegation, control over task execution are available to the company's management in full Operational processes constitute the core activities of an organization. This group includes product development, production and sales, marketing, support, etc. CRM, ERP, project management systems, ECM, WMS, CAD, ASTPP and other specialized programs. They can be universal, including all subsystems, or combined with each other Supporting processes help solve internal business tasks. They are represented by system administration, ITSM, accounting, logistics, etc.


of the previous group or used independently (1C, ticket systems, logistics route amazon database systems, M2M, etc.) Processes in which a significant share of the human factor is involved Programs that help in the selection and management of personnel, corporate channels, chats, messengers, etc. They are designed to make work easier, but the human factor is of decisive importance when making decisions Simple examples of business process automation The table below clearly shows how much easier it is to issue invoices in an online store when automation is connected: Without automation With automation 1.


Receipt of the application by the manager 1. The client submits an application, which specifies the details for issuing an invoice 2. Call the client, clarify the details to which the payment is transferred 2. Receipt by the client of an invoice by e-mail with the correct details 3. Manual generation of an invoice in Excel. Probability of error 3. The manager receives a payment notification, the goods are sent 4. Sending an invoice to the client 5.