In foreign trade business, accurately judging the needs and pain points of customers is the key to winning orders. Each foreign trade customer may have different focuses and concerns when expressing their needs, and understanding these differences can help communicate and negotiate more effectively. The following content will explore in detail how to identify the needs and pain points of different types of customers and provide corresponding response strategies. By understanding the real concerns of customers, foreign trade salesmen can better meet the needs of foreign trade customers and improve transaction rates and customer satisfaction.
Foreign trade customers who ecuador whatsapp resource pursue quality first
Almost every customer will emphasize quality, but the actual focus may be different. Some customers pay attention to quality verbally, but actually care more about price. For example, Indian customers usually put price first. Some customers' requirements for quality are within a controllable range, but some customers really put quality first. The performance characteristics of these customers in negotiations are as follows:
1. They won’t ask for prices proactively
For example, a foreign trade customer from Mexico simply asked in the inquiry, "Can you guarantee the quality?" In the email, he listed the quality standards in detail, such as load-bearing capacity, fireproof time, surface finish, etc., but did not mention the quotation at all.