What is the relationship between customer service and sales methodologies?

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Customer service is the first contact a salesperson has with a lead, and a survey conducted by the Global Customer Service Barometer showed that 74% of customers spend more money with companies that provide a good experience.

Furthermore, good service increases retention and therefore your acquisition cost will be lower.

To offer excellent service, consider these 3 points:
Captivate the customer

Whenever you interact, try to put yourself in the other person's shoes and be proactive in helping them.

Show willingness, interest, and if necessary ask open questions to gain namibia phone number library more insight into how to resolve the situation.

Use a multichannel platform

The main advantage is to increase the agility of service because when we centralize all channels in one place, if an attendant is busy or the service queue is full, the message can be forwarded to others, or even to another department.


Discover the purchasing journey

From the first contact to the sale, it is necessary to have empathy, listen to expectations and map out the right time to make an offer.

Knowing how people buy and consume your product makes it easier to build a lasting relationship and increase the time they use your solutions.