Improving customer experience after purchase

[sakibkhan22197]

Reaching bookings with triggered SMS messages
In this scenario, it is worth talking about the "hottest" offers, because the user is as close as possible to concluding a deal. These can be special conditions when buying: discounts on parking spaces when buying before a certain date, finishing as a gift, etc.

The next stage of the funnel is conversion to purchase. At this stage, the sales department plays a key role, handling customer objections and selecting suitable terms of the deal. Carrot quest tools can only lead the user to purchase, but cannot influence the user's decision. Therefore, we will show scenarios that help automate repeat purchases and increase customer loyalty.

The script helps to increase user loyalty, relieves the customer service department by answering important customer questions in an email newsletter.

How the script works

The user bought an object in a residential complex under construction. He has questions about the construction progress and delivery dates, the quality of materials, the development of infrastructure, and others.
Once a month, the user receives a message with answers to these questions. For example, a photo report from the construction site, information about infrastructure facilities in the area of ​​the residential complex that are planned to be launched.
Encouraging users to make repeat purchases
The developer PZSP regularly sends out email newsletters to clients who have already purchased an apartment. The newsletters contain special offers on apartments and promotions from partners.

Mailing to clients who have already purchased an apartment
Results of the mailing for 6 months:

→ 2,520 messages sent;
→ 254 clicks on links, conversion to clicks;
→ 5 repeat requests to purchase an apartment.

Increase in repeat purchases
The script helps automate repeat sales.

How the script works

The user bought an apartment.
After the deal is concluded, the user receives messages that offer additional products. For example, you can tell about the start of sales of storage rooms and parking spaces.
The diagram shows a scenario for a user who is subscribed to a list of japan cell phone number elegram bot, but it can be implemented via email and WhatsApp.

Collection of applications for the purchase of related products
More Telegram bot scenarios can be found in our article 37 scenarios for using Telegram bot for SaaS, EdTech, e-commerce and real estate .

In this article, we talked about scenarios that help automate work with potential clients after receiving an application. But Carrot quest tools allow you to build communication with users at all stages of the funnel. Below is an example of a scenario that can be set up in Carrot quest to automatically:

collect contacts,
warm up and qualify,
motivate to leave an application,
bring to a meeting,
increase the number of repeat sales.
Scenario for all stages of the funnel
Scenario for all stages of the funnel
How to quickly launch scripts and bring more leads to viewing and booking apartments
Most of the scenarios from the guide can be customized independently. If your team lacks resources, you can contact the Carrot quest growth team .

Growth Team Experts: