How to resist customer manipulation
Posted: Sun Jan 19, 2025 10:28 am
When talking about manipulation in sales, we are discussing attempts by companies and sellers to influence the behavior of the client. However, the clients themselves can also manipulate in order to achieve, for example, a minimum price, a discount or special delivery conditions.
Such clients usually take up a lot of time and energy uae telegram database from employees. At the same time, it is difficult to correctly resist manipulators: the desire to assert oneself or to harm cannot always be recognized.
Lyubov Uimanova, managing partner of Admin24 , told us what types of client manipulation exist and what will help disarm them.
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What kind of manipulation is there?
In psychology, manipulation is understood as any psychological impact on a person that helps influence their behavior, thoughts, or emotions. The goal of manipulation can be either achieving a specific result or, in general, control over a person or establishing power in a relationship.
If we talk specifically about clients, they usually resort to manipulative techniques for four reasons:
Such clients usually take up a lot of time and energy uae telegram database from employees. At the same time, it is difficult to correctly resist manipulators: the desire to assert oneself or to harm cannot always be recognized.
Lyubov Uimanova, managing partner of Admin24 , told us what types of client manipulation exist and what will help disarm them.
Subscribe to RB.RU in Telegram
What kind of manipulation is there?
In psychology, manipulation is understood as any psychological impact on a person that helps influence their behavior, thoughts, or emotions. The goal of manipulation can be either achieving a specific result or, in general, control over a person or establishing power in a relationship.
If we talk specifically about clients, they usually resort to manipulative techniques for four reasons: