These inefficiencies aggregate in the course
Posted: Sat Jan 18, 2025 6:33 am
You arrive, complete a lot of forms and then get asked the same question, by different people, over and over again. For people with chronic illnesses, this can mean memorising and reciting the details of a -year medical history, and receiving treatment that can only ever be as personalised and effective as that memory allows. For others, it might mean lying on a gurney waiting for surgery while the Operating Room is in use, with surgeons in the same boat, waiting. There's a great deal of waste and inefficiency in the provision of hospital services, resulting in poor experiences for patients and staff.
In other industries, we've moved so far beyond that inefficient, bad customer experience, so it's surprising it still remains in healthcare. And there's no reason why common customer-centric processes - the kind you'd expect in indonesia telegram data other areas of your life - can't be adopted in healthcare. For example, if a patient is heading to a hospital floor, the nurses should be seamlessly provided with all of the relevant patient information. This seems simple, but often the information is hard to come by, and doctors and nurses end up wasting time looking for it. of a typical hospital experience, creating lots of chaos and waiting.
So, a 'smart hospital' is where everything is more efficient and runs intelligently. For example, this could be an automated notification sent to transportation staff advising them that a procedure has been delayed and how best to proceed. This way the patient isn't waiting anxiously wondering if they've been forgotten. There's a tonne of opportunity to optimise the healthcare experience through technology. Receiving advice on where to park would improve the experience enormously, or an app that tells the person who's accompanying a patient what's going on and what they can expect. These status updates would be very routine in other industries, yet the healthcare industry isn't there yet in some regards.
In other industries, we've moved so far beyond that inefficient, bad customer experience, so it's surprising it still remains in healthcare. And there's no reason why common customer-centric processes - the kind you'd expect in indonesia telegram data other areas of your life - can't be adopted in healthcare. For example, if a patient is heading to a hospital floor, the nurses should be seamlessly provided with all of the relevant patient information. This seems simple, but often the information is hard to come by, and doctors and nurses end up wasting time looking for it. of a typical hospital experience, creating lots of chaos and waiting.
So, a 'smart hospital' is where everything is more efficient and runs intelligently. For example, this could be an automated notification sent to transportation staff advising them that a procedure has been delayed and how best to proceed. This way the patient isn't waiting anxiously wondering if they've been forgotten. There's a tonne of opportunity to optimise the healthcare experience through technology. Receiving advice on where to park would improve the experience enormously, or an app that tells the person who's accompanying a patient what's going on and what they can expect. These status updates would be very routine in other industries, yet the healthcare industry isn't there yet in some regards.