At Intelcia we have the Smart Analytics Center project , which is based on generating value from data analysis. And voice analysis, commonly known as Speech Analytics , allows us to detect the emotion and tone of the customer's voice, the reason for the call, customer dissatisfaction, etc. The exploitation of data related to the customer's history (CRM) and the use of predictive models ( Smart Predictive ), on the other hand, allow us to better understand the customer's needs.
Customer behavior and proactively identify pain elements in the customer journey.
Intelcia is also E-voluciona, which was born in 2015 within the company, to provide solutions to the innovation part by providing consulting, digitalization, automation, data analysis and artificial intelligence solutions.
Assisted robotics and human language analysis
E-voluciona by Intelcia's DNA combines consulting and technology on the one hand, and operational control on the other. It is focused on digital transformation processes, offering services switzerland phone data and solutions to companies that wish to further structure their internal customer relations activity, carry out a digital transformation of their customer journey or improve the efficiency of their processes.
In addition to CX consulting, whether strategic or operational, E-voluciona by Intelcia 's portfolio of services includes assisted robotization solutions, virtual assistants, artificial intelligence solutions for advanced analytics, systems for understanding and analyzing human language, and business process digitalization solutions based on Low Code platforms for Agile implementation in organizations.
With E-voluciona, Intelcia manages to offer a 360º customer experience.