4 latest apps to improve customer experience!

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In the era of information explosion, people's average attention span has dropped to only 8 seconds. Brands must create a faster, smoother and more accurate customer experience to continue to attract customers, so that they have a better chance of winning orders and developing loyal members. To this end, Crescendo Labs shared four application strategies that can effectively improve customer experience at the product launch, especially how to make good use of LINE official accounts, combined with AI, automation, cross-channel marketing, data integration and other trends to create a series of the most profound customer experience journey!



Customer experience definition and importance
Let’s first understand what customer experience is. Customer experience (CX, Customer Experience) refers to the feeling of interaction between customers and brands. No matter how long or poland whatsapp phone number short the interaction process is, or at which stage of the customer journey , the experience it brings will directly affect the customer's perception of the company or brand. Cognition, perception, consumption decision-making, etc. This is why improving customer experience is very important for brands.

"Forbes" magazine once pointed out that 86% of customers are willing to spend more money to buy products to obtain a better customer experience; on the contrary, one-third of customers will leave their favorite brand because of a bad customer experience ( source ).

The following 4 strategies will help you effectively improve customer experience, enhance customer relationships, and use the convenience of "real-time conversation interaction" to capture customers' hearts step by step!