Which media have the highest volume of queries?

[ayeshshiddika11]

New technologies accompany us in all facets of life and tasks that years ago were mainly carried out by phone and email now take place in new settings that allow real-time contact, such as WhatsApp and the chat on our website. These are means of communication that are gaining strength day by day, especially among the youngest members of our student community.

All the contact channels we have implemented respond to a significant volume of queries, as they bring us closer to the candidates in the way that is most comfortable for them at any given time. It is true that, typically, those under 30 years of age tend to make greater use of chat (both on the web and WhatsApp) and Social Networks at the beginning of the process, but at times when the queries are more complex, a phone call allows us to resolve them more effectively. To all this, we always add contact by email to send all our students the information that they should keep in mind if they finally take the course.

5. How many queries or requests do you manage in the department on a daily basis?
In general terms, we respond to an jordan phone data average of 500 queries a day directly related to the courses we are teaching, of which approximately half are already made through Webchat and WhatsApp. However, it should be noted that at specific times, such as after having sent one of our newsletters or the launch of a new course on the web, the number of queries in the following days can multiply by 4 or 5.

6. How do you measure student satisfaction with the service you provide in your area?
In the department we are always open to feedback from our students, as it is their opinion that allows us to improve and implement new and better management methods. For those who finally take a course, we always send them a satisfaction questionnaire in which they are invited, among other aspects, to evaluate our management. Our Quality department periodically analyses this data and reports the most relevant conclusions to us.