How Walichat works
Posted: Sat Dec 28, 2024 9:11 am
Walichat is a platform that facilitates communication with the customer , has at its disposal a variety of tools that allow greater productivity of the team. At the same time, it facilitates the interaction of multiple agents with customers from a WhatsApp account simultaneously. This platform provides a business chat solution supported by all the features of WhatsApp . Its features allow the team to save time, improve productivity and provide expert and personalized customer service.
Among its most relevant features are the ability to obtain key features of paytm analytics with detailed data on team productivity, create templates and send quick responses, an internal CRM to manage customers and Webhooks for automation or scheduling of messages. It is a complete platform to draw attention to your business.
Although it is a complete and easy-to-use platform, it has some drawbacks that you should take into account before subscribing. That is why, below, we tell you a little more about how Walichat works and especially about the best alternative to it. In the end, you will be able to decide which option is the most convenient and beneficial for your business.
What features does Walichat offer?
As mentioned above, the platform offers a wide variety of features that are undoubtedly an excellent addition to the equipment:
Multi-agent chat
Depending on the plan you subscribe to, you can have 2 to 9 agents per WhatsApp account. If the request flow is high and you need to balance the load, you can add an additional agent by paying a monthly fee for each agent.
Analysis
To ensure your team's productivity, the platform provides the administrator with analytics on each agent's performance , with metrics on each open chat, issue resolution time, number of messages sent, and average chat response.
Chat tools
Whether it’s leaving internal notes to share relevant information, templates for quick replies, or streamlining the flow of messages. You can also organize the chat by creating tags to categorize users.
Webhooks
WaliChat has the functionality to automate and schedule WhatsApp messages, send surveys, and create chatbots.
Multiple WhatsApp numbers
You can integrate another WhatsApp number, in this case each number counts as a new subscription to the platform.
Note : It should be noted that Walichat does not officially integrate WhatsApp API , it only offers unofficial integration via WhatsApp QR.
Among its most relevant features are the ability to obtain key features of paytm analytics with detailed data on team productivity, create templates and send quick responses, an internal CRM to manage customers and Webhooks for automation or scheduling of messages. It is a complete platform to draw attention to your business.
Although it is a complete and easy-to-use platform, it has some drawbacks that you should take into account before subscribing. That is why, below, we tell you a little more about how Walichat works and especially about the best alternative to it. In the end, you will be able to decide which option is the most convenient and beneficial for your business.
What features does Walichat offer?
As mentioned above, the platform offers a wide variety of features that are undoubtedly an excellent addition to the equipment:
Multi-agent chat
Depending on the plan you subscribe to, you can have 2 to 9 agents per WhatsApp account. If the request flow is high and you need to balance the load, you can add an additional agent by paying a monthly fee for each agent.
Analysis
To ensure your team's productivity, the platform provides the administrator with analytics on each agent's performance , with metrics on each open chat, issue resolution time, number of messages sent, and average chat response.
Chat tools
Whether it’s leaving internal notes to share relevant information, templates for quick replies, or streamlining the flow of messages. You can also organize the chat by creating tags to categorize users.
Webhooks
WaliChat has the functionality to automate and schedule WhatsApp messages, send surveys, and create chatbots.
Multiple WhatsApp numbers
You can integrate another WhatsApp number, in this case each number counts as a new subscription to the platform.
Note : It should be noted that Walichat does not officially integrate WhatsApp API , it only offers unofficial integration via WhatsApp QR.